Hi everyone, hope you're having a great week! In this week's digest, we've got tips on using triggers to populate views, and using Github actions to update Slack when your help center articles are updates. Neat stuff! We've also got questions from users just like you, on expected help center bounce rate metrics, training up Light Agents, and adding organization-level reports to help center end-user views:
Tips from Zendesk Users
Users regularly write tips, recipes, and tutorials to help each other out. If you have a tip you know others would find helpful, share it today with our Community. Here are a couple of tips you might find helpful:
Tip: How to Use Triggers to Populate and Track Views
Help Center Bounce Rates
Rich is looking for any articles or websites anyone might know about, that discuss typical bounce rates for help centres and faq pages. Any digital marketing folks out there?
Light Agent Training Material
This user is looking for any materials or advice on training Light Agents on using Zendesk.
How do I add the information from an organization custom field to my end-user view?
Vitoria is looking for a way to add an Organization-level report to the end-user view in the Help Center.
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