On November 10th, we held the first-ever Zendesk Community Day! It was a great way for customers to meet one another, talk with product managers, connect with the community team, and more. If you weren’t able to attend, don't’ worry, we’ll be uploading recordings to the community playlist on Zendesk’s YouTube channel in the coming weeks. Here’s a little taste of what you missed:
One of the many highlights of this event were the Community Awards. Intended to honor and showcase the people that make our community the special place that it is, the Community Awards recognized 16 finalists and eight winners.
2021 Community Award Winners
The Humblident Award
Brandon Tidd, Zendesk Architect at 729 Solutions
One of our core values at Zendesk is being humblident. It’s a word we made up, meaning equal parts humble and confident. This award goes to the member who’s demonstrated this quality on the forum, with our event team, and personally in their career.
The Product Manager Whisperer
Heather Rommel, Support Systems Analyst at Confluent
One of our goals in the community is to bring our members closer to our product team. (After all, you can’t build good products without listening to your customers.) This award recognizes the individual who had our PM’s ear throughout the year and whose contributions made a substantial impact in the development of our products.
Graham Robson, CEO of Cloudset
This award goes out to our longest-standing community member. This person has been with us since the beginning. Our little slice of the internet nirvana wouldn’t be the same without them. Your winner who’s been with us since 2008 is Graham Robson!
The Wise One
Andrei Kamarouski, CEO of Pythia AI
This recognizes a current customer, who wrote the most User Tips this year. These customers truly embody what our community is all about - users sharing solutions and helping one another. It takes a lot of time to create these posts but they have a massive impact. These are some of the most read conversations in the community. The winner of this award is highly knowledgeable, a great writer, and is a shining example of the types of contributions we encourage in our community. Congrats Andrei!
Chandra Robrock, Support Specialist Team Lead at Fullstory
This award recognizes the individual who helped the most community members this year in the form of answering questions, being responsive, and going the extra mile. We’re lucky to have an incredible community of members and guests, who genuinely care about one another and want to help, but one user made an extra special impact.
Most Engaged Newbie of the Year
Renaud Croix, Managing Director at Pluriell
These are those special community members who created their account and jumped head first into the proverbial conversational deep end. Renaud took home first prize with 37 posts since he joined over the summer.
Most Engaged Community Member of The Year
Ifra Saqlain, Web Developer at Diziana
Here’s to the community members that have contributed to the community most. This award winner stood out from the rest by the sheer amount of engagement we saw from them over the last 12 months. With over 270 engagements this year, congratulations to Ifra Saqlain for winning our first ever Most Engaged Community Member of The Year award!
Most Engaged Member of All Time
Wes Drury, Manager of Development & Business Support at Muscogee County School District
This one is for that community member that went all-out with their contributions over the years. In fact, chances are this person was so prolific that you saw one of their posts on the community today! Whether it’s commenting, publishing new tips, replying to threads, submitting feedback, participating in early access programs, talking with Zendesk staff on the forum, coming to Community events, or anything in between. Your winner with over 2,300 posts is Wes Drury!
From all of us at Zendesk and especially the Community Team, thank you to everyone who participated in the Zendesk Community this year. We saw a lot of people come to the community for the first time to ask questions and engage with one another, participate in community events, write tutorials, and more. Community Day 2021 was a blast and rest assured, we'll be doing this again next year. Who knows, maybe you'll be on this list in 2022!