So.. you're a Zendesk customer that would like to migrate to the Zendesk Agent Workspace.
But will your apps still work? Let's find out.
Are you currently using any chat apps? To find out, see this help center article.
If you are not, you could continue the migration process without having to worry about apps!
If you are, let's find out what kind they are, private or public.
Search for your apps in the Zendesk Marketplace. If you can find it there, that means it is a public app. If you cannot, that means it is a private app.
If your chat app is a private app, you will need to decide if you need the functionality that the chat app provides in Zendesk Chat, carried over to the chat experience in Support (via the Agent Workspace).
If yes, then have your developer build a new support app that has the same functionality as your chat app, or have them build on top of an existing support app. Zendesk has replicated a handful of the most-commonly-used Apps Chat API endpoints and events (used to build chat apps) and moved them over to the Apps Support API (used to build support apps). See here for details. If the endpoints and events you need from the Apps Chat API are not in the Apps Support API yet, then you won't be able to build a support app that has the same functionality as your chat app. Zendesk is planning to address this issue soon.
If your chat apps are public apps, see if there's a support app equivalent in the Marketplace. For example, Unbabel for Zendesk Support instead of Unbabel for Zendesk Chat. Next, try it out to see if it has the chat functionality that you need for your use case. If it doesn't, consider contacting the app developer, via Contact Us on the app page in the Marketplace, to get it on their roadmap.