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How can I change the name of my bot in the messaging widget?

Cath Bedon
  • Edited

Question

How can I change the name of my bot in the messaging widget?

Bot test conversation

Answer

Follow the steps below to customize the name of the bot in the messaging widget.

To update a bot’s name

  1. In Admin Center, go to Channels() > Bots and automation > Bots > Conversation bots.
  2. Hover over the bot you want to update and click Settings.
  3. In the General tab, enter your desired bot name under Name.
    Change_name_of_the_bot.png
  4. Click Save.

For more information, see the article: Working with messaging bots for your web and mobile channels.

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8 Comments

  • Danny Koss

    Will it be possible to change the avatar/image of the Answer Bot via this settings page as well? Or is there another way to achieve this?

    2
  • Jeff C
    Zendesk Customer Care

    Hello Danny,

    This is currently not possible but there are plans on addressing this in the near feature or later this year. Please follow our Whats New page to be updated on our latest Product updates.

    1
  • Sam - Dynanet

    Danny Koss @...

    It is possible through the code below. Place this code above the widget code snippet. The code will be able to update the avatar, bot name and the title of the widget.

    Thanks,

     

    <script type="text/javascript">window.zESettings = { 
webWidget: { 
answerBot: {
avatar: { 
url: 'https://link-to-some-image', 
name: { "*" : 'Zendesk' 
} 
}, 
title: { "en-US": "Support" 
} 
} 
} 
};
</script>
    0
  • Karen Dallas Hartig

    you did a great thing by providing the language!

     

    0
  • Philip Crump

    Sam - Dynanet I'm not sure this works with Messaging, I can't get it to anyway. This looks like a live chat widget call which I think will only work with the web widget (classic). 

    I'm happy to be proven wrong if you can show the code working with Messaging?

    Thanks

    0
  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Philip,
     
    The Messaging Widget has limited API methods as listed here Web Widget API for more information. Based on the web widget script above, it will only work for Web widget (Classic).
     
    I hope this helps! Thank you.
     
    0
  • Joshua G

    Gabriel Manlapig is can we request the ability to change the bot's avatar in messaging? 

    0
  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi Joshua G unfortunately there's currently no way to change the bot avatar as of yet - our team is working on it, but it's a while away. 

    I recommend following our Release notes here so you'll be notified once new features are released. Thanks! 

    0

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