Announcing changes to last activity date in Sell

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  • Nicolas Ghitti


    So now if I need to create a smart list filtered by the date a lead is unqualified, what is the right way to do it?

  • Julio H
    Zendesk Customer Care

    Hi Nicolas Ghitti,

    We are currently working with you in a private ticket, and we are waiting for an update from our Sell Team. I'll mark this as tentatively solved. Please, continue the assistance in the private ticket to avoid duplicate support tickets. 

    I will reach you via email with an update over this matter. 

    Julio H | Technical Support Specialist | Zendesk EMEA

  • Bill Beigel

    We are disappointed with this change. We are managing thousands of customer contacts in Sell and need to know when a lead is converted to a deal, or any other type of internal work that might be done on a lead, deal, or contact. This change may benefit some companies, but it is hamstringing ours.

    Please add this data back. You could have two columns, one for external activity (eg. exchanging emails with a client or lead) and one for internal activity (e.g., converting lead to deal, adding a task, etc.). 

    Thank you.

  • Ewa Sobula
    Zendesk Product Manager

    Hi Bill Beigel,

    Last activity date still gets updated when a lead is converted to a deal, a task is completed, note added, visit logged - not just on external communication. What has changed is that last activity date is no longer updated when a field on a lead, contact or deal is modified or tag is assigned. 

    Can you specify what piece of information you are missing after the change?

    Thank you,



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