Can I specify the parent company when I upload a CSV file to Sell?

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  • Human Managed

    How can I add multiple employees all at the same time on a Company Contact in Zendesk Sell? 

  • Hiedi Kysther
    Zendesk Customer Care

    Hey Human Managed

    Best way to add multiple employees in your Company Contact is through bulk import. You may check this article for that, Importing leads and contacts using CSV file. This article best describes your use case. It already has all the information you'll need to add multiple contacts in Sell. 


  • Blake Zeve


    How can I add a company to a pre-existing individual contact that does not belong to a company (en mass) in Zendesk Sell?

  • Dane
    Zendesk Engineering
    Hi Blake,
    If it's not the parent company as mentioned in this article, you can use the CSV import to update those contacts. 
    • Export your contacts.
    • Open the exported contacts and enter the company name.

    • Import the new CSV file with the updated information.
    Hope this helps.
  • Adam Witek

    Just wanted to say, this feels insane that you can't import contacts and associate them with an existing company except by using the Company Name. We deal with Franchise locations where some Company Names are the same and the import doesn't know how to handle this.

  • Christine Felicia
    Zendesk Engineering
    Hi Adam,

    Apologies for this limitation, and we appreciate your feedback!

    If you have some time, I recommend that you start a post about this in our Feedback - Sales CRM (Sell) using the Product Feedback Post Template. Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged by the team for roadmap planning. Thank you!

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