A call is not appearing in my Sell account

Issue symptoms

A call is not appearing in my Sell account. I am unable to locate the call on the associated lead, contact, or deals page nor within the Communication Center.

Resolution steps

When a call is not appearing within your Sell account, contact our customer support team and provide the following information:

• Name of the Sell User. 
• Date and time with the timezone of when the call took place. 
• Phone number of the unlogged call. 

For more information about the Communication Center, see the article: Managing your Sell email, phone calls, and text messages.