Announcing Contact Details updates in Help center

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6 Comments

  • Amie Brennan

    This is great news. What we'd like to see next is the ability to create ticket fields that are linked to the fields on a profile. 

    e.g a Phone number ticket field is created and added to a ticket form, when the customer submits the ticket request including their phone number in the ticket field... the number would then be added as a phone number to the user profile. 

    Currently this is all updated manually by agents. 

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  • Tetiana Gron
    Zendesk Product Manager

    Thank you Amie Brennan for the feedback. 

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  • Claudia Holifield

    This feature doesn't seem to be working on my end. It will pop up for a moment, then disappear. I have the code above in place (with the exception of excluding contributions/activities). 

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  • Tetiana Gron
    Zendesk Product Manager

    Hi Claudia Holifield,

    Could you please submit a ticket to Zendesk so we can look closely at your case? Thanks! 

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  • james

    Hi there,

    I would like to turn off this feature because we use SSO with our own system to authenticate and manage users in Zendesk. I think there might also be a potential security issue here as a result.

    I have "Allow users to view and edit their profile data" turned off in my end user settings, but this feature is still available. How can I remove it?

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  • Tetiana Gron
    Zendesk Product Manager

    Hi James,

    Thank you for bringing our attention to this. Could you please create a ticket for Zendesk?

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