Can I edit the "Your request was successfully submitted" confirmation message in the Help Center?

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  • Addison Miller

    Is there a way to make this redirect conditional based on the user's form answers? Can I some way reference the previous request id?

  • Lina Akkad

    Also, a lot of our clients would like to see the form they submitted come back to them in the confirmation email. Is that a possibility? 

  • Андрей Семенцов

    Lina Akkad
    I think it's possible to make via trigger.

    Ticket Is Created
    Form Is Your_form

    Email user  (requester)
    --------- --------- ---------
    Hello, sweetie!
    We received your request with following information.
    Field1: {{ticket.ticket_field_111111111}}
    Field2: {{ticket.ticket_field_22222222}}
    Field3: {{ticket.ticket_field_333333333}}
    We'll answer you asap.
    --------- --------- ---------

  • Luca Baldini

    This redirection works only for anonymous requests.

    If the user is logged in he ends up in the window of his open request.

    Is there any way to do the redirection even if logged in?

  • Jupete Manitas
    Zendesk Customer Care
    Hi Luca, thanks for writing in! 
    We searched for other instructional resources or guides to start with but there is none as of the moment. Due to custom coding, this is something not supported but technically the redirect option is likely doable with JS codes. We do have Professional Services that can customize your theme that you may want to check with our account executive. Thank you and have a good one!
  • Mike Landers

    It seems like it should be very simple to change or at least remove this message. However, it is another feature that requires custom code for our teams to manage.

    It would be nice if the Zendesk product team implemented some of these features that should be standard. If any given company can make these change, I don't understand why the ZD team can't add this feature to the UI.

  • Ilaria

    I agree with Mike, it would have been useful for us (for brand purposes) to customize that message but looks like it's not possible... also, even if I use an article as a landing page for confirmation, wouldn't the end user see the "Was this article helpful?" question?


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