Announcing the help center search crawler EAP

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5 Comments

  • Andrii Malafiichuk

    Do you have any plans to overcome this limitation: " The content to crawl has to be publicly available." 

    We have some content available on the website, accessible via the same SSO as Zendesk and not public.  It would be great if Zendesk could make a crawler work on any web page accessible with the same SAML single sign-on.

    I can imagine that many of your B2B customers would benefit from this functionality.

    13
  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Hi Jordan, as it is right now external content is not surfaced in messaging or email responses, but we intend to eventually make that possible. You can find a more detailed response here.

    0
  • Vincent

    Will the crawler search metafields?

    0
  • Vincent

    Will this work through messaging and email, or only searches in the help center?

    0
  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Jordan Brown I have answered your question in the Search crawler EAP community post.

    0

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