App Marketplace
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
(SunCo) indicates a new app is available for Sunshine Conversations
New:
- Import2 (Sell)
- Import2 is a 1-click data migration software that helps you to move all historical data from your legacy software into Zendesk Sell. All your contacts, companies, opportunities, tasks, notes, calls, meetings, emails and attachments from your existing CRM will be transferred automatically. Import2 replaces CSV import tools as a faster and simpler solution for your data migration needs.
- Custom Fields (Chat) (paid)
- Custom Fields by Ontec helps boost your agents' productivity by allowing them to change ticket status, group, or set custom fields of chat tickets without leaving the chat. Within the Zendesk Chat interface, agents can set custom fields, e.g., ticket Contact reason including values from multilevel dropdown lists, assign ticket to any group, or even specify ticket status, e.g., mark ticket as solved
- Istanbul (Theme)
- Istanbul features up to six custom blocks displayed in one row on the homepage with expandable/collapsible promoted articles section, categories blocks displaying sections or articles on the homepage. Hero unit offers flexibility to use image or video background, category navigation on the header to allow easy access to sections and articles from every page in the Help Center.
- Morado (Theme)
- Morado is a simple, customizable and intuitive user experience design for your Zendesk® Guide Help Center.
- Stone (Theme)
- Stone is a fully responsive and customizable Zendesk® Guide Help Center Theme.
- Miami (Theme)
- Miami features flexibility to use image or video background for the hero unit, category navigation on the header to allow easy access to sections and articles from every page in the Help Center.
- Kansas (Theme)
- Kansas features the flexibility to use image or video background for the hero unit, category navigation on the header to allow easy access to sections and articles from every page in the Help Center.
- Houston (Theme)
- Houston features video background for the hero unit, category navigation on the header to allow easy access to sections and articles from every page in the Help Center.
- Melanie (Theme)
- Melanie is a Prime Zendesk Guide Theme choice for your Zendesk Help Center, with its bold styling and clean formatting.
- Smartflo (Support)
- Smartflo empowers today's businesses to communicate and connect with customers. Their solutions are totally flexible, scalable and reliable, and offer superior communications no matter where you are. With the combined power of Smartflo and Zendesk, get enhanced agent productivity and improved ticketing all from a single screen. With one-click dial, eliminate manual dialling and get talking with just one click. Get instant pop-up alerts for incoming calls. Enjoy auto-ticket generation for new leads; update it in real-time every call and more.
Guide + Gather
Fixed:
- We have introduced a product limit on a total number of attachments on one article. The product limit is 500 attachments. More info on product limits here.
New
- [Messaging] Add data locality notice to messaging settings page
Fixed
- [Messaging] Fix strings with placeholders visible on the messaging setup page
Answer Bot
New
- [Article recommendations]: Introduced Help Center search as a fallback solution if no articles are found by the bot on Web Widget channel
Mobile
Updates
- iOS Support App Version 2.16.0
- Minor bug fixes and enhancements. Including:
- Fixed an issue where the in app feedback was failing to send.
- Bug with displaying date for certain devices.
- Minor bug fixes and enhancements. Including:
No Updates to:
- Admin Center
- Sell
- Explore
- Sunshine Core
- Support
- Zendesk Native SDK (Unity)
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