(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
(SunCo) indicates a new app is available for Sunshine Conversations
- ChatBot is a user-friendly customer automation platform that lets you build and launch conversational chatbots without coding. The tool helps answer common customer questions without the help of a human agent. It lets you personalize your support services at scale without adding the employee headcount. Let customers raise Zendesk Support tickets while chatting with a chatbot The direct ChatBot integration for Zendesk Support allows you to create tickets out of chatbot conversations. By connecting both apps you can personalize your ticket communication.
- Reach (Support) (paid)
- Reach allows you to select one of your published WhatsApp templates and send notifications in bulk using a CSV file. Pick a template, select a language, upload your list and bulk send your notifications to your list of WhatsApp users.
- WhatsApp by Treble (Support)
- WhatsApp by Treble easily integrates WhatsApp messaging and Zendesk Support. Keep your community engaged, boost agents' productivity, and have more conversations that end with a smile. Improve customer satisfaction via WhatsApp. When someone writes to you in this channel, responses are pushed back into Zendesk as tickets. Assign them to agents and see all data related to it right in the app.
Guide + Gather
- Fixed the issue where after archiving the section the articles containing content blocks weren't ending up in archived state
- [Flow Builder]: Bypass name and email capture when the end-user is authenticated.
- [Flow Builder]: Fixed an issue where error validations are not cleared when undoing the change.
- [Messaging] End user authentication released, enables a business to verify the identity of a user
- [Messaging] Prevent any chance of duplicate messages appearing in the message log
- [Messaging] Fix the help message not showing correctly when loaded for the first time in a guest/incognito session
- [Messaging] Fix Korean keyboard bug
- Tapping a failed image resends the image instead of launching it in preview mode.
- Message grouping differentiation between AnswerBot and agents.
- iOS 10 issues with uploading photo library images.
Support Mobile App
- Minor bug fixes and enhancements