On February 2, 2022 from 5:14 to 17:35 UTC Support customers on Pod 26 may have experienced errors using various features in the product. These errors may have appeared as server errors, green screens and others. Impacted customers were directed to clear browser cookies to regain access.
06:00 UTC | 22:00 PT
From 05:14 UTC Support customers on Pod 26 may have experienced errors in Support due to a change we rolled out related to browser session cookies. If you are experiencing errors in Support, please clear your browser's cookies and try again. We apologize for any inconvenience caused by this issue; a post-mortem will be made available in this article when completed.
Root Cause Analysis
Deployment of a code change related to how we handle browser session cookies.
To fix this issue, the code change was rolled back.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.