On February 2, 2022 from 09:23 UTC to 10:20 UTC Explore customers in the EU region experienced issues accessing and loading Dashboards.
10:24 UTC | 02:24 PT
We received reports of issues with accessing pre-canned dashboards from some Explore customers in the EU region. Our team are aware of the issue and are working to implement a fix. We appreciate your patience.
10:53 UTC | 02:53 PT
We are happy to report that the team has deployed a fix for the issues with Explore pre-canned dashboards for some customers in the EU region and the problem should no longer be occurring. Please clear cache and cookies and refresh your browser. Thank you!
Root Cause Analysis
This incident was caused by a change submitted to a few different deploys. Of these, one had a side effect on dashboard tabs, the availability and visibility of the dataset, as well as dashboard tabs depending on user authorizations. Due to this, a subset of customers was unable to see their dashboards correctly.
To fix this issue, the team reverted the change that damaged the deploys which led to Dashboards being visible and accessible again.
- Restructure and further develop of Deploy Code
- Implement further testing to prevent any future recurrence
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.