Why don't I see an agent's current call details when I drill into a Zendesk Talk live metric?

Question

When I try to see the current call details of an agent by drilling into a Zendesk Talk live metric, I get a message that says: More call details coming soon.

When will I be able to see this information?

Answer

Later in 2022, you’ll be able to see an agent’s call details when drilling into Zendesk Talk live metrics.