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(SunCo) indicates a new app is available for Sunshine Conversations
New:
No new apps this week
Answer Bot
New
- [Flow Builder] Rolling out the bot listing screen to all customers that joined before October, 2021
Web Widget
New
- [Messaging] Update default avatar for Basic messaging customers
- [Messaging] Chat enabled by default for trial customers who have messaging set as their default experience
Mobile
Support Mobile App
- Fixed error on creating new ticket with new user as requester.
- Fixed occasional crash on app startup
Talk
Fixes/Updates
- Updated information message on the Lives Call Dashboard explaining the Talk roles required to access the Live Calls dashboard.
Support
New
- Ticket Archiving update: Going forward, Zendesk will automatically archive tickets 3 days after they are marked Closed in sandbox accounts. This will not impact production accounts and the auto archival period will remain 120 days after tickets are marked closed.
Admin Center
New
- The audit log now supports filtering by the Type column.
Chat & Messaging
New
-
[Chat] Chat concurrency available as part of Chat dataset in Explore.
3 comments
Richard B
Does the new Chat Concurrency dataset show concurrency for Messaging tickets as well?
0
Dane
I have tested it on my end and it's showing the data form January on which I only have have Messaging enabled.
1
Richard B
Dane thank you! I wasn't sure because we have both running in tandem as we finish the migration, so couldn't separate the data. Appreciate the confirmation.
0