Zendesk will perform critical maintenance which will impact performance for a subset of customers in the Pods' specific clusters during the month of March, on the dates and times listed below.
Impacted customers will be notified 2 weeks prior to their specific maintenance dates via a service notification banner in the Support agent interface.
|
Date |
POD/Cluster |
Start Time |
End Time |
|
March 5, 2022 |
26.4 |
09:00 PT / 17:00 UTC |
18:00 PT / 2:00 UTC [Mar 6] |
|
March 12, 2022 |
26.1 through 26.3 |
09:00 PT / 17:00 UTC |
18:00 PT / 2:00 UTC [Mar 13] |
|
March 19, 2022 |
15.1 through 15.5 |
9:00 AM PT / 17:00 UTC |
6:00 PM PT / 2:00 UTC [Mar 20] |
|
March 25, 2022 [POSTPONED to June] |
25.1 through 25.7 |
9:00 AM PT / 17:00 UTC |
6:00 PM PT / 2:00 UTC [Mar 26] |
|
March 26, 2022 [POSTPONED to June] |
25.8 through 25.16 |
9:00 AM PT / 17:00 UTC |
6:00 PM PT / 2:00 UTC [Mar 27] |
|
March 26, 2022 [POSTPONED to June] |
13.1 through 13.8 |
12:00 AM PT / 8:00 UTC |
9:00 AM PT / 17:00 UTC |
Customers Affected: Subset of customers in listed Pods' clusters only. Zendesk Support, Guide, Chat in Agent Workspace and Talk customers will experience a brief service disruption of 4 minutes or less at some time within the maintenance windows. Impacted accounts will be notified of their specific maintenance date via the service notification banner in the Support agent interface.
Affected products: Support, Guide, Talk and Chat in Agent Workspace
Expected behavior: The Support and Guide interfaces will be unreachable during the downtime window, and your agents may experience issues such as green screens, sluggish response times, issues bulk updating tickets, refreshing ticket views, and Talk dropped calls. This also affects Chat in Agent Workspace environment, where tickets will not be created straight away but will automatically create backup tickets from the chat backend thereafter.
Please note that backend processes will still occur without issue, so you can expect email processes, API requests, and other such requests to function properly during these maintenance windows.
Why we're doing this: The Zendesk Database Administration team is upgrading our databases for increased reliability and performance.
2 Comments
Due to an unforeseen issue during the March 19th update, we are postponing the March 25th and 26th maintenances until further notice. We shall update this article when we have more details and new dates. We have also added further impact details to affected products. We appreciate your patience in going through these maintenances.
Some of the dates for the maintenance work originally scheduled for March, 2022 have now been rescheduled to June 2022. This impacts customers who are on the following clusters:
Scheduled Maintenances - June, 2022 - Multiple dates and Pods
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