|Announced on||Rollout on|
March 14, 2022
April 4, 2022
Zendesk is rolling out trigger categories as a default feature for all accounts.
What is changing?
Last year, Zendesk introduced trigger categories as an opt-in feature that helps you manage your triggers. By grouping related triggers together into collapsible categories, it's easier to view and manage your triggers.
After trigger categories are enabled, you can designate a category when creating new triggers via the /api/v2/triggers endpoint in the Zendesk API. If you don't specify a category for new triggers created via the API, a category will be assigned for you. You can also update trigger categories themselves through the API.
Why is Zendesk making this change?
Making it easier to use and manage business rules is a priority. Enabling trigger categories for all accounts ensures more people will know about the feature and can benefit from it. Additionally, this change provides a more consistent and reliable experience.
What do I need to do?
No action is required. Trigger categories are already available to all Zendesk accounts. If you've already enabled trigger categories on your account, nothing will change for you. If you haven't enabled trigger categories on your account, you can enable trigger categories yourself or wait for Zendesk to automatically enable the feature on the rollout date.
For more information about using trigger categories, see: