Zendesk will be performing scheduled maintenance on the WhatsApp Business API Clients hosted on our EU and US platforms. We have chosen to increase the maintenance window duration to spread the upgrades and reduce the load they generate on our infrastructure. Note that each WhatsApp Business API Client will be upgraded separately.
We will be rolling out this upgrade during these periods:
|
Date |
Region |
Start Time |
End Time |
|
Mon, 21 March 2022 |
EU |
19:00 UTC / 11:00 PST |
07:00 UTC / 23:00 PST [3/22] |
|
Tue, 22 March 2022 |
US* |
23:00 UTC / 15:00 PST |
11:00 UTC / 03:00 PST [3/23] |
|
Wed, 23 March 2022 |
US* |
23:00 UTC / 15:00 PST |
11:00 UTC / 03:00 PST [3/24] |
* WhatsApp numbers hosted in the US region will only be affected from one of the two US maintenance windows
Customers affected: All customers using a WhatsApp number
Affected products: WhatsApp messages within Sunshine Conversations and Support
Expected behavior: During this operation, customers may experience a brief period of WhatsApp message delay lasting less than 5 minutes. During this maintenance window, the rest of the Sunshine Conversations platform will remain unaffected and no service interruption will occur on any other parts of the platform.
When the upgrade of each API client is complete, WhatsApp message delivery will be fully restored, no messages will be lost, and no action will be required on your part.
Why we’re doing this: We will be upgrading all API clients from version 2.37.1, expiring March 29, 2022, to the current stable release recommended by WhatsApp.
2 Comments
DUE TO TECHNICAL REASONS THIS MAINTENANCE WILL BE POSTPONED. WE WILL UPDATE THIS ARTICLE ONCE WE HAVE A NEW DATE FOR THESE ACTIONS.
New dates are updated accordingly. We appreciate your patience with this matter!
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