|Announced on||Rollout on|
|May 26, 2022||May 26, 2022|
We’ve released two updates for Explore:
- “Queries” have been renamed to “reports”
- The dataset selection page has been optimized for improved functionality
Why is Zendesk making this change?
The Explore team is working on transforming Zendesk reporting experience. The goal is to make data exploration more efficient and intuitive for beginners and advanced report builders alike. While there will be a beta release of the new report building experience later this year, the first milestone is refining the language we use and improving the first step of the report creation process.
Queries are now called reports
“Report” is a more common and conversational term. It’s easy to understand and is spontaneously used among Zendesk users for describing the charts or data tables that they created in Explore.
Moving from queries to reports isn’t just a terminology tweak—it’s a shift in meaning. Our long-term vision is to make individual reports sharable, actionable, and self-contained. A report is a tool that allows you to analyze your Zendesk data and share your findings with stakeholders.
All Explore URLs now use the term report, and old URLs using the term query will automatically redirect. This means any Explore browser bookmarks will remain functional even after the terminology change.
Dataset selection optimizations
Selecting a dataset is the first step in the report creation process. It should be a fast and well-informed action. That’s why we’ve reduced the number of clicks needed to select the dataset and provided the list of metrics that each dataset contains.
- Users no longer need to select a dataset version (default vs. custom) because the default dataset is already selected.
- Users can browse the metrics to make sure the data they need is there before selecting a dataset, saving them time.
What do I need to do?
There is no action required from you. You and your team will naturally shift from using the term query to report, and will easily adopt the new way of selecting the dataset during the report creation process.
Questions and feedback?
If you have any questions, feel free to drop a comment below. If you have any ideas on how we can improve this feature, create a new post in our user community.