Zendesk will perform critical maintenance which will impact performance for a subset of customers in the Pods' specific clusters during the month of April, on the dates and times listed below.
Impacted customers will be notified 2 weeks prior to their specific maintenance dates via a service notification banner in the Support agent interface.
|
Date |
POD/Cluster |
Start Time |
End Time |
|
April 2, 2022 [POSTPONED] |
13.9 through 13.17 |
12:00 AM PT / 07:00 UTC |
09:00 AM PT / 16:00 UTC |
|
April 2, 2022 [POSTPONED] |
17.1 through 17.8 |
09:00 AM PT / 16:00 UTC |
6:00 PM PT / 01:00 UTC [April 3] |
|
April 9, 2022 [POSTPONED] |
17.9 through 17.11 and 17.13 trough 17.15 |
09:00 AM PT / 16:00 UTC |
6:00 PM PT / 01:00 UTC [April 10] |
|
April 9, 2022 [POSTPONED] |
20.1 through 20.8 |
12:00 AM PT / 07:00 UTC |
09:00 AM PT / 16:00 UTC |
|
April 23, 2022 [POSTPONED] |
17.12 and 17.16 |
9:00 AM PT / 16:00 UTC |
6:00 PM PT / 01:00 UTC [April 24] |
|
April 23, 2022 [POSTPONED] |
20.9 through 20.15 |
12:00 AM PT / 07:00 UTC |
09:00 AM PT / 16:00 UTC |
|
April 23, 2022 [POSTPONED] |
18.1 through 18.6 |
09:00 AM PT / 16:00 UTC |
6:00 PM PT / 01:00 UTC [April 24] |
|
April 30, 2022 |
18.7 through 18.12 |
09:00 AM PT / 16:00 UTC |
6:00 PM PT / 01:00 UTC [May 1] |
|
April 30, 2022 |
19.1 through 19.9 |
12:00 AM PT / 07:00 UTC |
9:00 AM PT / 16:00 UTC |
Customers Affected: Subset of customers in listed Pods' clusters only. Zendesk Support, Guide, Chat in Agent Workspace and Talk customers will experience a brief service disruption of 4 minutes or less at some time within the maintenance windows. Impacted accounts will be notified of their specific maintenance date via the service notification banner in the Support agent interface.
Affected products: Support, Guide, Talk and Chat in Agent Workspace
Expected behavior: The Support and Guide interfaces will be unreachable during the downtime window, and your agents may experience issues such as green screens, sluggish response times, issues bulk updating tickets, refreshing ticket views, and Talk dropped calls. This also affects Chat in Agent Workspace environment, where tickets will not be created straight away but will automatically create backup tickets from the chat backend thereafter.
Why we're doing this: The Zendesk Database Administration team is upgrading our databases for increased reliability and performance.
6 Comments
Due to an unforeseen issue during the March 19th update, we are postponing the March 25th and 26th maintenances until further notice. We shall update this article when we have more details and new dates. We have also added further impact details to affected products. We appreciate your patience in going through these maintenances.
Due to the aforementioned issue encountered during the March 19th maintenance window, we are postponing the April 2, 2022 maintenance work until further notice. We will update this article with the new schedule as soon as we have it. We appreciate your patience as we undertake this maintenance program and apologize for the change in plans as we seek to roll out a robust update.
Due to the aforementioned issue encountered during the March 19th maintenance window, we are also postponing the April 9, 2022 maintenance work until further notice. A new schedule will be published once it is available. Apologies for the ongoing changes and we thank you for your continued patience.
The scheduled maintenance work for April 23, 2022 has now been postponed, with a new schedule to be published at a later date. We appreciate your patience and understanding as we work in the background to ensure this is robust and goes smoothly when it is next scheduled.
Dear customers, the maintenance work originally scheduled for April 23, 2022 has now been re-scheduled to May 2022. This impacts customers who are on the following clusters:
Please review the updated schedule in this article:
https://support.zendesk.com/hc/en-us/articles/4546267132954-Scheduled-Maintenances-May-2022-Multiple-dates-and-Pods
The scheduled maintenance work originally scheduled on April 2 and 9 have now been re-scheduled to June 2022. This impacts customers on the following clusters:
The updated schedule can be found in this article:
https://support.zendesk.com/hc/en-us/articles/4587941600922
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