What's New quarterly roundup: May 2022

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7 Comments

  • CJ Johnson

    Malware scanning is still not live. It was supposed to finish roll out last week, but I don't have it and have been unable to get any replies about it. It's listed as a feature in this quarterly round-up, but it wasn't even available during the Q2 quarter. 

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  • Dave Dyson
    Zendesk Community Manager
    Hi CJ,
     
    Malware Scanning rollout started on June 27th, and rollout to all customers was completed on July 15th. You can find the announcement here, and documentation here: Managing malicious attachments
     
    What leads you to believe that you don't have it?
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  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Speaking of malware scanning, has anyone else had issues when their agents try to update a ticket with a comment that contains =${...} in it? It doesn't allow the agent to save the ticket at all until we remove the = . Even using code block it doesn't work!!

    This wasn't an issue until about 2 weeks ago.... 

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  • CJ Johnson

    Dave Dyson I am able to attach the EICAR virus file via a ticket and in chat, without any errors. That seems to indicate to me that no virus checks or malware scans are being done. I also have seen 0 instances of the behavior or even look of attachments as shown in the article, on my tickets.

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  • Brett Bowser
    Zendesk Community Manager
    Hey everyone! 
     
    Looks like the Phishing Risk feature is being rolled back effectively immediately so we can make some improvements to account for some workflows that were mentioned. Check out Amisha's post here for more information: https://support.zendesk.com/hc/en-us/articles/4538847988378/comments/4823865551642
     
    Thanks!
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  • CJ Johnson

    Brett Bowser You've linked to a comment about the Phishing Risk feature being rolled back. Is the Malware Detection feature also being rolled back? 

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  • Brett Bowser
    Zendesk Community Manager

    Hey CJ Johnson, The Phishing Risk and Malware Detection features are completely separate. The Malware Detection functionality is still live and has not been rolled back. I updated my previous comment as I think I worded it incorrectly and gave off the impression that these two features are one and the same.

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