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About automatically upgrading



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Lisa Kelly

Zendesk Documentation Team

Edited Dec 19, 2024


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164 comments

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Lisa Kelly

Zendesk Documentation Team

Hi Sharma. So you're not seeing an Internal note option when you click the channel menu in the composer? If so, it's definitely time to discuss with Zendesk Customer Support.

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Thanks, Lisa. I reached out to Customer Support.

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So i am now again being forced over to workspace.. just let us be with the one we have instead of trying to force us over to this nonsens that is made without a single consideration for us that work b2b only and has absolutely no interest in chat, ai bots etc. Do you really want to force us away from zendesk?

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Lisa Kelly  I would like to opt out of moving to workspace. How can I do that. Our team has 0 need for chat, ai bots, etc. 

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Lisa-Kelly  I would also like to opt out of moving to workspace.  Our team has zero need for chat, ai bots, etc.  Please let me know how this is achievable? 

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Me too.  The last time ZD tried upgrading us to Workspace it was a call centre disaster

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Lisa Kelly

Zendesk Documentation Team

Hi  Agyeman, Richy and Sander, 
Agent Workspace is Zendesk's interface of choice going forward. The plan is to rollout the interface to all existing accounts.  If you have questions, contact Zendesk Customer Support

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Dear Madam,  this change sounds unnecessary for our minimal company with a handful of customers. The listed improvements would not help us, not even that 17%. We want to be excluded from this change. Thank you!

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Lisa Kelly, does this mean that - even though we opted out of it - we will eventually be forcefully migrated to Agent Workspace? Can you guarantee that all the issues with Agent Workspace (ability to show new messages at the top etc.) will be resolved by then?

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Lisa Kelly

Zendesk Documentation Team

Hi Gábor Körtvélyessy 
If you have questions about the upgrade, contact Zendesk Customer Support

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Hi Lisa Kelly,
I don't have questions about the upgrade. My questions are about your statement:

The plan is to rollout the interface to all existing accounts.

Hence, I don't think that this is a topic for your support team.

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Lisa Kelly

Zendesk Documentation Team

Hi Gábor Körtvélyessy
Perhaps you misunderstood me.  Our Customer Support Team is perfectly capable of discussing any upgrade issues and concerns you may have, as well as our Zendesk adoption policies going forward. I recommend you contact them as I will not be responding further. 

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Kolten Kittleson

Zendesk Product Manager

Hello folks,

 

As Zendesk moves forward with activating Agent Workspace, we are planning on activating it for all accounts that had prior exclusions. We will be sending out more details on that in the near future to all accounts who have yet to activate Agent Workspace. 

We ask that if there are questions to contact our Customer Support Team as they will be able to review workflows in more detail, help guide accounts to articles that can assist in the change, as well as make sure that individual questions and concerns aren't lost in the larger volume of posts. 

Thank you!

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We are being switched next week. In our last trial of Workspace, we no longer got alerts on our phone when a customer started a chat. 

 

Has this been fixed? We make lot of sales via this method and we'll have to switch to another chat app if this does not work.

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