|Announced on||Rollout starts||Rollout ends|
|March 24, 2022||March 24, 2022||March 30, 2022|
Zendesk is expanding the footer in tickets to span across the entire length of the ticket interface in the Zendesk Agent Workspace. Previously, the footer did not stretch across the bottom of the ticket properties panel. See images below.
This is a layout change only. No features or functions have been removed. Agents may notice that the location of the Apply macro drop-down has moved slightly.
Why is Zendesk making this change?
This update provides us with the foundation for resizing the ticket properties panel. See this article for details.
What do I need to do?
You don’t need to do anything. For anyone who has the Zendesk Agent Workspace enabled, your account will be updated automatically.