Zendesk will perform critical maintenance which will impact performance for a subset of customers on Pod 28 on April 15, 2022 at the time listed below. Customers on impacted clusters will be notified on Wednesday, March 30, 2022 via a service notification banner in the Support agent interface.
|
Date |
Pod/Cluster |
Start Time |
End Time |
|
April 15 PDT / April 16 UTC |
28.6 |
17:15 PDT / 00:15 UTC |
17:45 PDT / 00:45 UTC |
During the maintenance, a short database downtime of about 60-90 seconds is expected.
Customers Affected: The subset of customers on impacted clusters will be notified via a service notification banner in the Support agent interface.
Affected products: Support, Guide and Talk
Expected behavior: The Support and Guide interfaces will be unreachable during the 30 minute downtime window, and your agents may experience green screens, sluggish response times, issues bulk updating tickets, refreshing ticket views, and Talk dropped calls.
Please note that backend processes will still occur without issue, so you can expect email processes, API requests, and other such requests to function properly during these maintenance windows.
Why we’re doing this: The Zendesk DBA team is upgrading our shard/account clusters for increased reliability and performance.
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