Can I automatically CC all users in an organization?

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  • Meghan

    I understand there is no way to cc all organization's users automatically, but is there a way to add a single cc to all correspondence within an organization? i.e. bob ordered something and we reply to him and mary in accounting needs to be cc'ed automatically. Any way to automate this on an organizational level? 

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Meghan,

    As of the moment, there are two alternatives to copying end users on a ticket.
    I've taken a look and found that other users are discussing similar needs here:

    CC all/select users in an organization when a ticket is created under that organization
    You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

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