| Announced on | Rollout starts | Rollout ends |
| April 4, 2022 | April 4, 2022 | April 12, 2022 |
Schedules allow you to set your business hours and holidays, providing a consistent experience for customers and setting the right expectations of when you’re open and when you’re not.
What’s changing and why?
Until now, it was possible to set business hours only at half-hour intervals in admin settings. With this change, you can now set schedules at 15-minute intervals. This improvement means you can more accurately set your schedules to reflect the specifics of your business.
Is there anything I need to do?
If you don’t want to change your business hours, then no action is necessary. Your existing schedules remain as they are. If you do want to update your business hours, you can edit your schedules in Admin Center.
For more information, see Setting your schedule with business hours and holidays.
3 Comments
Thank you Scott Allison !
Do you happen to know if this will impact the ability to schedule 'holidays' at a more granular level too please?
I think this thread is the same thing I'm after: https://support.zendesk.com/hc/en-us/community/posts/4409217568538-Business-Hours-Quarter-Hour-Steps-Half-Day-Holidays-Holiday-Repetition
In short, we're not able to use the holiday feature since it blocks out an entire day for a holiday - so I'm forced to edit the business schedule each time there's a holiday - and can only do that less than a week in advance since I'm then editing the weekly schedule.
If there's a way to add holidays at the hourly level, I would love it - thank you!!
I too agree with Tim G and would like to know if this can allow us to do half-day public holidays? As a Zendesk Partner, I often come across companies on Zendesk who work half days on public holidays and being able to automatically set this in Zendesk would be an absolute heaven-sent to time management purposes.
Thank you both Amie Brennan and Tim G for the feedback! While we don't have any concrete plans at this stage to enhance holidays I'd like to thank you for bringing it up. We do reevaluate our roadmap regularly so it's something that we may get to in the future.
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