Chat & Messaging
New:
- Messaging - Unified Status EAP. Learn more
Fixed:
- [Dashboard] Multiple lines are handled better when using Google Translate
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Guide + Gather
New:
- Two keyboard shortcuts have been introduced for Knowledge in the Agent Workspace: opening/closing the knowledge section and opening the search bar.
- New, full-screen editor for content blocks with source code editing. Announcement is available here.
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Mobile
Fixed:
- Classic SDKs (iOS): Multiple versions - Fixed a compilation issue that occurred when installing the SDKs with SPM on Xcode 13.3
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Support
New:
- My Devices and Sign in detected from new device emails now include the state or region in the location details, along with the city and country information.
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Web Widget
New:
- [Messaging] Add unread message divider to the end user experience of the widget
Fixed:
- [Messaging] Show Bot avatar in Admin previewer when messages are sent by the bot
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No Updates
- Admin Center
- Answer Bot
- App Marketplace
- Explore
- Sell
- Sunshine Core
- Talk/Voice
- Zendesk Native SDK (Unity)
4 Comments
What are the two keyboard shortcuts that were introduced for the Agent Workspace for Knowledge?
Hi CJ! We’ve added two shortcuts to simplify agents experience using Knowledge :) Please see below:
ctrl+alt+kis to open/close knowledge section.ctrl+alt+lis to open search bar in the knowledge section.Thanks!
Hi Audrey can you share / show me where I can find a full list of shortcut used in Zendesk Support or any other platforms?
Hi Andrew, you can find it under your profile.
--> keyboard shortcuts
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