New and upcoming Flow Builder features

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10 Comments

  • Ahmed Z

    This is exciting. Great update!

    It would be great to have the topics nested in categories to avoid a cluttered welcome message.

    0
  • Shameen Rana

    Hi

    May i please know when this Make API Call feature will be available in EAP?

    Expected month?

    Thanks.

     

    1
  • Rafael Santos

    About connecting bots to external systems, what's planned to manage the received responses, as to parse and apply conditional logic?

    Also, how will those be logged for audits & troubleshooting?

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  • Shayan M

    Apparently the Make an API Call step launched just yesterday, which is great.

    But is there any information as to when we can expect the improved Flow Builder experience and especially the "Collect information" step. The latter is almost a necessity to work with the Make an API Call step.

    Also is there any news about adding tags to a ticket depending on answers selected throughout the flow? This could help with Ticket routing a lot. 

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  • Roberto Salinas E.

    Hello,

    New features are good!!, but, when will it be possible to connect a flow from a BOT to whatsapp, I made a simple flow with the "Transfer to agent" connector I have tried to get name, email and custom field information and this did not work for me.

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  • Shiyu Zhu
    Zendesk Product Manager

    Hey Shameen Rana
    The feature was rolled out last week, and this should be available in your account.   

    0
  • Shiyu Zhu
    Zendesk Product Manager

    Rafael Santos
    There are plans for us to introduce a new conditional step into flow builder later this year so that you can start building personalized bot experiences. 

    In terms of logs and troubleshooting, the ones for Make API steps are available inside Integration logs in Flow Builder

    1
  • Shiyu Zhu
    Zendesk Product Manager

    Shayan M
    Great question. We are in the process of revamping the data collection experience; with the upcoming release, you will be able to configure the bot to collect information anywhere in the flow and use this data as input parameters for making API calls. 

    We are also working on a piece of work that allows you to pass bot context(ie options clicked) to agent workspace for better routing and triaging 

    1
  • Shiyu Zhu
    Zendesk Product Manager

    Roberto Salinas E.
    RIght now, there is a limitation where forms are not supported on social channels. We plan to address this problem later on this year 

    1
  • Shameen Rana

    Hi Shiyu Zhu

    Thanks for letting know.

    I was just testing this feature and have a question regarding it.

    • I want to grab the email address of the current user asking for status from third CRM in the chatbot and pass it api post body. is there any way to achieve that dynamically? or is this something in progress?

     

     

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