Question
Can I use my Talk number for WhatsApp?
Answer
It is possible to use Talk local or mobile numbers for WhatsApp. The number must meet the WhatsApp Business API requirements below.
Phone number requirements
- Has a country and area code, such as landline and cell numbers
- Owned by you
- Able to receive voice calls or SMS
- Not a short code
- Not previously used with the WhatsApp Business Platform
Once your Talk number is connected with WhatsApp Business API, note the conditions below.
Talk number conditions
- IVR and voicemail will need to be disabled in the Talk number settings before connecting with WhatsApp. After the number is connected with WhatsApp, IVR and voicemail can be reenabled within the number settings.
- The number cannot be used for the call function within WhatsApp.
For more information, see the article: Adding WhatsApp channels to the Zendesk Agent Workspace.
Note: Zendesk is removing the legacy Social Messaging App on January 31, 2023. See the article on the removal of the social messaging app to determine if this change affects your account.
4 Comments
Hi anyone,
Can I use WA number from my country (Indonesia) or I should US WA Number? thanks
It looks like you already raised a ticket with us related to this. Kindly check your email for more information. Thank you!
Hello
Can I use WA on my Talk number that has been provided by Zendesk ?
Hi Julien POIROT MCC
Looks like you already submitted a ticket with us and a colleague of mine is already assisting you with your concern. Please check your email for more information! Thanks!
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