Can I use my Talk number for WhatsApp?

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  • Andy

    Hi anyone,

    Can I use WA number from my country (Indonesia) or I should US WA Number? thanks

  • Christine
    Zendesk Engineering
    Hey Andy,

    It looks like you already raised a ticket with us related to this. Kindly check your email for more information. Thank you!
  • Poirot Julien


    Can I use WA on my Talk number that has been provided by Zendesk ?

  • Hiedi Kysther
    Zendesk Customer Care

    Hi Poirot Julien

    Looks like you already submitted a ticket with us and a colleague of mine is already assisting you with your concern. Please check your email for more information! Thanks! 

  • vedant patil


    I am using one of our talk line numbers for Whatsapp. After I complete the verification on Whatsapp I am not receiving any 6- digit verification code that is required to complete the process.

  • Cécile
    Zendesk Customer Care

    Hey Vedant, 

    You can connect a Talk phone number with WhatsApp Business API. Here are the requirements for the phone numbers.
    -> The IVR and Voicemail need to be disabled while trying to connect the phone number. 
    I'll create a ticket with you in order to discuss this 🙂

    Have a nice one, Cécile


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