Question
Can I use my Talk number for WhatsApp?
Answer
It is possible to use Talk local or mobile numbers for WhatsApp. The number must meet the WhatsApp Business API requirements below.
Phone number requirements
- Has a country and area code, such as landline and cell numbers
- Owned by you
- Able to receive voice calls or SMS
- Not a short code
- Not previously used with the WhatsApp Business Platform
Once your Talk number is connected with WhatsApp Business API, note the conditions below.
Talk number conditions
- IVR and voicemail will need to be disabled in the Talk number settings before connecting with WhatsApp. After the number is connected with WhatsApp, IVR and voicemail can be reenabled within the number settings.
- The number cannot be used for the call function within WhatsApp.
For more information, see the article: Adding WhatsApp channels to the Zendesk Agent Workspace.
6 Comments
Hi anyone,
Can I use WA number from my country (Indonesia) or I should US WA Number? thanks
It looks like you already raised a ticket with us related to this. Kindly check your email for more information. Thank you!
Hello
Can I use WA on my Talk number that has been provided by Zendesk ?
Hi API System
Looks like you already submitted a ticket with us and a colleague of mine is already assisting you with your concern. Please check your email for more information! Thanks!
Hello,
I am using one of our talk line numbers for Whatsapp. After I complete the verification on Whatsapp I am not receiving any 6- digit verification code that is required to complete the process.
Hey Vedant,
You can connect a Talk phone number with WhatsApp Business API. Here are the requirements for the phone numbers.
-> The IVR and Voicemail need to be disabled while trying to connect the phone number.
I'll create a ticket with you in order to discuss this 🙂
Have a nice one, Cécile
Please sign in to leave a comment.