As part of the announcement of our support for Ukraine, beginning on March 25, 2022, Zendesk prohibited any technology partner based out of Russia or Belarus from publishing apps in the Zendesk Marketplace. We know that the apps that you install are critical to the way in which you do business.
Below is a list of impacted apps and potential alternatives that you may consider.
|App Name||List of Alternatives|
|Augment CXM||Loris for Chat
CX Moments AI For Zendesk Chat
Chattermill for Chat
|Blinger Omnichannel||Sunshine Conversations
|Magento 2 Connector by PotatoCommerce||Magento 2 by Wagento
Magento 2 by Zenplates
Magento 2 Connector for Support
|MANGO OFFICE||Diabolocom CTI|
|RichCall Video Chat||ScreenMeet
CTI Integration by CDC Software
|Viber Connect||Sunshine Conversations|
Please note that not all impacted apps have alternatives. Below is a list of impacted apps that currently do not have alternatives on the Zendesk Marketplace.
- Facebook Reviews
- Resurrect app
We are monitoring current events and will update this page should the impacted apps listed above or our guidance change.
So, does this mean if we're currently using Magento 2 Connector by PotatoCommerce that it will stop working at some point in the future?
Glad to see this kind of action taken! Thank you, Zendesk!
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