April 25, 2022
August 31, 2022
From 31 August 2022, Zendesk Sell will no longer support the integration of Zendesk Sell contacts with Microsoft Exchange. This article covers the following topics:
Why is this feature being removed?
Improving our tech stack (solutions stack) means we cannot continue to integrate Zendesk Sell contacts with Microsoft Exchange. To ensure a better experience, Zendesk Sell is working on a new dedicated internal solution focused on contact sync, which will integrate with Office 365.
Who does this affect?
Everyone using the Zendesk Sell contacts with Microsoft Exchange integration.
What do I need to do?
Contacts will automatically stop syncing between Zendesk Sell and Microsoft Exchange on 31 August 2022. We recommend you use external software such as Zapier to integrate Sell and Office 365. To learn more about Zapier, and to find the most popular Zap Templates for Zendesk Sell and Office 365, see Using Zapier with Sell.
- Will current contacts that were synced from Exchange be affected by the deprecation?
No, they will not be affected.
- Do you plan on deprecating my email and calendar sync as well?
No, we are only deprecating the integration of Zendesk Sell contacts with Microsoft Exchange.