|Announced on||Rollout starts||Rollout ends|
|May 2, 2022||May 2, 2022||May 18, 2022|
Zendesk has modernized the admin experience for creating and managing custom fields and made it more consistent along the way.
What is changing?
Managing your custom fields for tickets, users, and organizations just got easier and more consistent. Rather than having unique experiences for ticket fields, user fields, and organization fields, the respective pages in Admin Center have been updated to have the same design and workflows. Now, once you know how to create or edit a ticket field, then you also know how to create or edit user fields and organization fields, too.
Before the modernized field management experience is rolled out
After the modernized field management experience is rolled out
Why is Zendesk making this change?
Making it easier to use and manage key Zendesk functionality is our priority. A disjointed experience for creating custom fields for different types of Support objects can lead to confusion. These improvements solve the confusion by providing a consistent and modernized experience for managing fields across Support objects.
What do I need to do?
No action is required. This change is being automatically rolled out to all accounts.