Using the Make an API call step in Flow Builder

Return to top

34 Comments

  • Raphaël Péguet

    What is the GET API request that we can make to know from the start (if the user is logged in) who he is and then use the info to speak with him or make API calls please 

    🙏🙏🙏

    How come this is nowhere 😢😢😢

    0
  • Tipene Hughes
    Zendesk Developer Advocacy

    Hey Raphaël Péguet,

    Here's a link which goes in to detail on how to identify end users through end-user authentication:

    https://support.zendesk.com/hc/en-us/articles/4411666638746-Authenticating-end-users-in-messaging-for-the-Web-Widget-and-mobile-SDK

    Let me know if this is what you're looking for, and if you have any questions!

    Tipene

    0
  • Raphaël Péguet

    Tipene Hughes thanks a lot for this, but my question was how to then use this info we got by authentification to make API calls in the flow builder like: search the requester e-mail address in shopify (just like we can do it if the requester fills a field during the flow builder).

    When the requester fills the flow buiilder field we get a placeholder: {{sf.requester.email}} that we can use to make API calls.

    I am wondering if this placeholder is usable if we authenticate user via the way you send

    Best regards! 

    0
  • Leo

    Is there a way for this to allow the bot to submit a request like a regular ticket?

    0

Please sign in to leave a comment.

Powered by Zendesk