Zendesk will perform critical maintenance during the month of June, which will impact performance for a subset of customers in the Pods' specific clusters, on the dates and times listed below.
Impacted customers (account owners and admins) will be notified 2 weeks prior to their specific maintenance dates via a service notification banner in the Support agent interface.
|
Date |
POD |
Start Time |
End Time |
|
June 3, 2022 |
25.1 through 25.7 |
09:00 PT / 16:00 UTC |
18:00 PT / 01:00 UTC (June 4) |
|
June 4, 2022 |
27.1 through 27.8 |
00:00 PT / 07:00 UTC |
09:00 PT / 16:00 UTC |
|
June 4, 2022 |
25.8 through 25.16 |
09:00 PT / 16:00 UTC |
18:00 PT / 01:00 UTC (June 5) |
|
June 11, 2022 |
27.9 through 27.16 |
00:00 PT / 07:00 UTC |
09:00 PT / 16:00 UTC |
|
June 11, 2022 |
17.1 through 17.8 |
09:00 PT / 16:00 UTC |
18:00 PT / 01:00 UTC (June 12) |
|
June 18, 2022 |
13.1 through 13.8 |
00:00 PT / 07:00 UTC |
09:00 PT / 16:00 UTC |
|
June 18, 2022 |
17.9 through 17.15 |
09:00 PT / 16:00 UTC |
18:00 PT / 01:00 UTC (June 19) |
|
June 25, 2022 |
13.9 through 13.17 |
00:00 PT / 07:00 UTC |
09:00 PT / 16:00 UTC |
Customers Affected: Subset of customers in listed Pods' clusters only. Zendesk Support, Guide, Chat in Agent Workspace and Talk customers will experience a brief service disruption of 4 minutes or less at some time within the maintenance windows. Impacted accounts will be notified of their specific maintenance date via the service notification banner in the Support agent interface.
Affected products: Support, Guide, Talk and Chat in Agent Workspace
Expected behavior: The Support and Guide interfaces will be unreachable during the downtime window, and your agents may experience issues such as green screens, sluggish response times, issues bulk updating tickets, refreshing ticket views, and Talk dropped calls. This also affects Chat in Agent Workspace environment, where tickets will not be created straight away but will automatically create backup tickets from the chat backend thereafter.
Why we're doing this: The Zendesk Database Administration team is upgrading our databases for increased reliability and performance.
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Article updated to provide further clarity around impact and expected behavior.
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