|Announced on||Rollout starts||Rollout ends|
|June 2, 2022||June 13, 2022||June 27, 2022|
What is changing?
Why is Zendesk making this change?
As Zendesk continues to evolve, we want to ensure a consistent experience for every interaction. We have been hard at work identifying ways to improve discoverability and utility for all kinds of actions. During our research, we discovered that many users weren’t aware of the capability to Merge, Mark as Spam, or Delete multiple tickets from the Views page.
By bringing these actions forward into a toolbar, we can make it easier to learn what you can do from a view, and make it faster to interact with the page.
What do I need to do?
Look for this new toolbar sometime during the week of June 13. Your account will be updated automatically.