Zendesk Support iOS App 2.17.2
- Fixed a bug in ticket properties where some type of users are not able to see assignee and status field
App Marketplace updates
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
(SunCo) indicates a new app is available for Sunshine Conversations
- Yobi (Support)
- Yobi is a unified communication app that can help you grow your business, giving you the ability to make calls, send SMS messages, and respond to Social Media messages in one app. Conversations with clients, followers, and leads are viewable and searchable by your entire team. You will never miss important messages or calls, listen to call recordings and get up to date in no time. Using Yobi with Zendesk integration, you will be on top of your business and your tasks created or updated on Yobi will be created in real time on Zendesk as tickets.
- DanDomain and SmartWeb (Support) (paid)
- DanDomain and SmartWeb queries data from the DanDomain webshop to find customers' data. The app displays all important information to your agents inside of Zendesk. With The DanDomain App/Smartweb your agents will have a clear overview of the customers info and all past and current orders including order lines and total amounts. By providing your agents with the right tools you give them the opportunity to take action on the gathered insights. The unified workspace makes it easy for your agents to provide efficient and contextual customer support.
- Ticket Parser by Knots (Support)
- Ticket Parser by Knots helps you extract IDs or any other info based on a specific pattern and store it in a custom field. Context info is the key to solve tickets quickly, automate processes and connect Zendesk to backend systems. Knots parsing middleware searches immediately for the info in the ticket based on the pattern (regular expression). The ticket is then updated in the background via API and the extracted value is stored in a custom ticket field
- Dotdigital (Sell)
- Dotdigital is a customer engagement platform that helps digital marketers and developers deliver communications across the customer journey. The Zendesk Sell integration lets you create targeted marketing and customer engagement opportunities in Dotdigital with your Zendesk Sell account data. Functionality includes: Contact data synchronization, lead data synchronization, product catalog importing, opt in/out synchronization and more.
- Cognizance (Theme)
- Cognizance is a fully responsive multipurpose Zendesk Help Center (Guide) theme. The theme is a perfect balance between style and performance. All the elements of the help center are arranged in a way that keeps navigation super easy and all the content of the knowledge base is displayed on one screen. It has a stunning full-screen layout with beautiful blocks and interactive design elements, which generate an airy and elegant feeling to the help center. It follows the latest trends in web design and features a brand new layout with a long list of features.
- Portland (Theme)
- Portland is a full-featured Zendesk theme. It features a clean layout on the homepage highlighting key information as custom blocks that can be linked to any URLs. Like all our themes, you can design, build, and launch your Help Center without coding.
- BuiltWith (Support)
- BuiltWith helps you get more information about the businesses you are dealing with. Using the extension you can see if your tickets are using premium technology tools such as AB Testing, eCommerce, Conversion Tracking and Marketing Automation tools to name a few