Zendesk Mobile
Zendesk Support Android App 2.21.4
Fixed
- Bug fixes and Ukrainian language support
Zendesk Sell Android App 5.35.0
- Bug fixes and Ukrainian language support
Zendesk Chat & Messaging
New
- No new updates
Fixed
- [Dashboard] Fix broken short links to help center content throughout the Chat dashboard.
Guide + Gather
New:
- The Community dashboard and dataset is released in Explore. All Gather customers will have access to engagement insights of their community forums by no later than May 25.
Fixes/Updates:
- None
App Marketplace updates
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
(SunCo) indicates a new app is available for Sunshine Conversations
New:
- Telegramio (Support)(paid)
- Telegramio is a secure and easy Telegram extension for Zendesk Support that allows the exchange of messages and attachments (audio, video, images) with your clients, making the process of ticket management fast and effective.
- Bigblue (Support)
- BigBlue is a fulfillment solution for e-commerce brands. Hundreds of brands leverage their warehouse network in Europe to scale their operations effortlessly and build a delivery experience that boosts sales. With the Bigblue App for Zendesk Support, you can display Bigblue data directly in your Zendesk sidebar, automatically create alerts for delivery issues and proactively solve them, and easily escalate an issue to Bigblue for carrier delays or lost parcels.
- Marina (Theme)
- Marina is a fully responsive multipurpose Zendesk Help Center (Guide) theme. The theme is a perfect balance between style and performance. All the elements of the help center are arranged in a way that keeps navigation super easy. The theme has an attractive image on the background and a floating search box at the center of it which gives the theme a classic touch. It follows the latest trends in web design and features a brand new layout with a long list of features.
Zendesk Answer Bot
New
- [Flow Builder] Make API call step
- Admins can now configure a “Make an API call” step that allows their bot to surface data like subscription ID or opening hours directly from an external system into a bot’s response. Or push events to an external endpoint like Google Analytics.
- Admins can now configure a “Make an API call” step that allows their bot to surface data like subscription ID or opening hours directly from an external system into a bot’s response. Or push events to an external endpoint like Google Analytics.
- [Flow Builder] Flow Builder for Social channels
- Admins can now deploy bots across social channels. Channels supported include Facebook, Instagram Direct, Twitter, Whatsapp, Wechat and Line
Fixed
- Nothing new this week
Zendesk Mobile
Android Sunshine Conversations SDK Version 9.0.3
Fixed
- Added a fix for null pointer exception
- Fixed an issue where the new conversation button could be pressed multiple times
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