| Announced on | Rollout starts | Rollout ends |
|---|---|---|
| May 27, 2022 | May 26, 2022 | June 3, 2022 |
We’ve made browser page titles for Zendesk Support pages more specific to reflect the content of the page for better navigability.
What was the issue?
Previously, all browser page titles (the text that shows up on browser tabs) display Zendesk - Agent, regardless of what page you are on in Support, whether it be a ticket, view, customer page, organization page, reporting, etc.. This makes browser tab titles near useless especially if you have multiple Zendesk browser tabs open (we're all guilty of this).
What did we do about it?
We’ve made for them more specific to reflect the content of the page for better navigability. Here’s the syntax:- Tickets:
Ticket: {Ticket Title} - Zendesk - Views:
View: {View Name} - Zendesk - Reporting:
Reporting - Zendesk - Customers:
Customer: {Customer Name} - Zendesk - Search:
Search - Zendesk - Organizations:
Organization: {Organization Name} - Zendesk
Why did we do this?
We’re refactoring frontend Javascript code in Agent Workspace from Ember to React for better reliability, stability, performance, and developer productivity. This was a part of that journey. But along the way, we had the chance to make them more contextual, and also helps us meet accessibility standards towards our goal of WCAG 2.1 AA compliance.
What do I need to do?
Nothing at all. Once the update is rolled out to your account, you'll see the update page title nomenclature.
3 Comments
Any way we can disable this feature?
Our agents have not voiced out yet, but in case they prefer the old one (since it's easier to find the consistent "Zendesk - Agent" tab name among their tens of open tabs), it would be great if there is an option to deactivate this new feature.
Thanks!
I totally agree with Estefani here. As a ZD Partner, I know there are plenty of ZD agents who rely on seeing "Zendesk" in the Tab name so they can distinguish working in Zendesk, compared to the rest of the tabs they are working on.
I do like that it shows you what page you are in on the new contextual title, however, it would be great if it still displayed "Zendesk" or "ZD" in front of the contextual browser title.
I like this the way you've done it; if you put too much data (e.g. 'zendesk') at the front of every title it defeats the purpose once you have enough tabs open. I think this is a great change particularly since we are still limited to 12 global views. Opening a bookmark folder of views will be more useful since you'll be able to see each view's name in the resulting tab instead of just a dozen {org name} - agent tabs.
Please sign in to leave a comment.