What's New quarterly roundup: August 2022

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  • Shayan Moussawi

    "Capture useful info like device, browser, and language by adding an extra step into the bot flow. See Understanding bot flow step types." Is this referring to the collect information step type?
    I.e. a step where we can capture information from a customer outside of a connect to agent step - to then pass that information to an external system? For example capturing an invoice number?

    Or is this limited to device, browser and language?

    And any ETA on the coming soon ones? I.e. is it going to be in August or more like towards the end of Q3?

  • Maik Künnemann

    "The Ticket: Attachment condition checks whether or not the ticket has any attachments."

    When will this be available? 

  • Rafael Santos

    New conditions and actions for triggers

    These will be huge for us. Could you please clarify what's the rollout period for the Attachments condition?

    I've just checked and we already have the new custom field actions

  • Jennifer Rowe
    Zendesk Documentation Team

    Hi Maik Künnemann and Rafael Santos,
    So sorry for the confusion on the new trigger action and condition. Looks like there was a slight delay, so our timing was off with this What's New announcement.

    We hope the new condition will be rolling out to accounts this week. I've moved that item to the Coming Soon section for now. 

  • Admin

    Coming soon
    Optimize bot interactions with tags that take you to the right agent, provide context, and give insights into bot efficiency.

    -------------Can we get the ETA for above feature


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