Using the smart assist panel (EAP)

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  • Riah Lao

    When will this feature be fully available for all plans?

  • Gigi

    Are there plans to make this available for lower tier plans like Growth and Professional, or will this be restricted to Enterprise and up?

  • David Falé
    Zendesk Product Manager

    Hi Oliver,

    We are only supporting Retail and Ecommerce industries (B2C) for the time being. You can check the industry-related requirements here. These are the same for both Intelligent triage and Smart assist.

    We will be adding more industries during the coming year and will notify you once your industry is supported.

  • Dane
    Zendesk Engineering
    As it turns out, it was really only available for Enterprise accounts. This EAP has also been closed.
  • Oliver Cyples

    Hi, we meet the criteria for this and I have just filled out the EAP. When will this be available as standard please?



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