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  • Gigi

    Are there plans to make this available for lower tier plans like Growth and Professional, or will this be restricted to Enterprise and up?

  • Dane
    Zendesk Engineering
    As it turns out, it was really only available for Enterprise accounts. This EAP has also been closed.
  • Riah Lao

    When will this feature be fully available for all plans?

  • David Falé
    Zendesk Product Manager

    Hi Oliver,

    We are only supporting Retail and Ecommerce industries (B2C) for the time being. You can check the industry-related requirements here. These are the same for both Intelligent triage and Smart assist.

    We will be adding more industries during the coming year and will notify you once your industry is supported.

  • Denise Sehlmeyer

    Is this being rolled out to to all Enterprise users? if so when can we expect it?


  • Jordan

    When will this be released?


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