|Announced on||Rollout starts||Rollout ends|
|July 20, 2022||July 20, 2022||July 20, 2022|
We’re excited to introduce new resources that help you set up Zendesk, so you can start serving your customers faster. Find the most popular setup tasks with easy access in the global navigation of Support and Admin Center.
Use the help icon to open a panel on the right side of the screen. The panel includes simple setup instructions, plus links to various learning resources.
- Step-by-step setup guides with new tutorial videos
- Links to articles, community, and training courses
- Search capability of the entire Zendesk help center
The content in the panel is available in all Zendesk-supported languages.
Learn more about these resources:
What is changing?
The idea for at-your-fingertips setup resources came from new Zendesk users who wanted guidance on how to set up and go live quickly. In addition, we designed content to help people with varying learning styles, such as those who like to read articles, watch videos, or dive in and try to figure it out themselves. This new panel provides a list of setup tasks personalized to your business needs. Each task has a setup guide that includes:
- Short explanation of what to set up and why it helps your team
- Tutorial video for how to set up
- Instructional steps
- Link to the Zendesk help center article about this task
- Links to related articles, videos, and training modules
By following these guides, it will take you less time to get up and running, so your team will start helping your customers faster.
The new resources will be available in Support and in Admin Center, focusing on the most-common setup tasks.
Why is Zendesk making this change?
Onboarding can be the most frustrating part of using new software. In listening to Zendesk customers, we knew it was important to make the setup process simple. You’ll have the ability to personalize the list of setup guides by who your business helps (consumers, business, or your own employees).
We want you to start using Zendesk with your customers as quickly as possible, while ensuring you have all the tools ready so your agents can efficiently solve issues.
What do I need to do?
You don’t need to do a thing. Your account will be updated automatically. After the rollout, open Support or Admin Center and click the help icon .