Announcing messaging in the Zendesk Support mobile app

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  • Lucy Husband

    Hi, can I check that my customer service team are able to log into Live Chat as an agent from their iOS mobile and handle live chat tickets in real time?

    We would like to be available to our customers and as a small team having the ability to response to our customs via Live Chat from our mobile phones would be really beneficial.



  • Forrest Doud

    Is this out yet for iOS? The article says this would be released in October but it's almost the end of November and I don't see anything related to this functionality in the current version of the app (2.18.2)

    I also don't see the ability to activate the new agent experience as highlighted in this article so I am assuming this is no longer valid? There is no such toggle in my version of the app (2.18.2)

  • James Molina

    Is this functionality now available?

  • Colleen Hall
    Zendesk Documentation Team

    Hi James Molina,

    Yes, this is available on both Android and iOS! Please see the Announcing messaging in the iOS Zendesk Support mobile app announcement for more information.


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