|Announced on||Rollout starts||Rollout ends|
|July 27, 2022||July 27, 2022||July 27, 2022|
We’ve implemented a change to the way agents can manage organization membership. Previously, any agent other than a light agent could edit organization membership for end users, agents, and admins.
Moving forward, only admins can edit organization membership for end users, agents, or admins. Agents can only edit organization membership for end users.
Why did Zendesk make this change?
This change was made to address a security vulnerability and resolve a discrepancy in our documentation resulting from this unintended role permission behavior.
How will this affect me?
This change affects all Zendesk Suite and Support customers with agents who edit organization membership for other agents and admins.
What do I need to do?
No action is required. Agents who need to edit organization membership for other agents can be upgraded to admins. You’re also welcome to complete this form to request exclusion from this change until we release a new permission to allow agents to modify agent organization membership.