Announcing permissions change to editing organization memberships

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6 Comments

  • Tiffany King

    The form to opt out is currently gated.

    1
  • Rafael Santos

    Alina Wright, +1 on Tiffany King's message.

    Likely restricted to your Google Workspace.

    Settings > Responses > Requires Sign In > Restrict to Zendesk and its trusted organizations.

    1
  • Kelsey Davis

    I would like to opt out as well but can't access that link

    1
  • Alina Wright
    Zendesk Product Manager

    Hi all - apologies about that. Please try to access it again, should be fixed.

    1
  • Dan Cooper
    Community Moderator

    Will this be considered as an option for custom agent roles instead of being admin only?  I feel like there are a lot of permissions that should actually be the responsibility of a support lead, and not an admin.

    Gating permissions behind admin only, makes it more likely that users are granted too much access in order to use to a specific feature when the permissions could have been gated to specific team members responsible for the work via a custom role. 

    0
  • Alina Wright
    Zendesk Product Manager

    Dan Cooper

    Question: 

    Will this be considered as an option for custom agent roles instead of being admin only?  I feel like there are a lot of permissions that should actually be the responsibility of a support lead, and not an admin.

    Gating permissions behind admin only, makes it more likely that users are granted too much access in order to use to a specific feature when the permissions could have been gated to specific team members responsible for the work via a custom role. 

    Answer: 

    Yes, absolutely. We have 3 goals as the roles and permissions team right now (2022).

    1. Break down the admin role and allow 'admin only' permissions to be available in custom roles. (Exactly what you've outlined!)

    2. Create granular permissions to allow our enterprise customers to scale. 

    3. Bring all the permissions from across the Suite into one place for easy admin management.

     

     

    0

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