Announcing the new Team members page

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15 Comments

  • Maik Künnemann

    Hi, the preview for the team members page in my admin area dont show the seats information box. 

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  • Jahn Bronilla

    Hi Tom Dupuche - hope you make this exportable via csv or excel file.

    2
  • Lohith S

    +1 for Jahn Bronilla's ask. Export to csv/excel would certainly help if we have a large user base.

    Can we also have the Role(Staff, Contributor etc) as a column here ?

    2
  • Jay Nelson

    This still does not solve for the broken Administration of Agents. User Roles and Group management (departments for chat) are maintained in 2 different places.  These should be in 1 place!!!!!

    1
  • Bill Cicchetti

    Will this be reportable via Explore?  As of now you cannot report on the group(s) an Agent is currently assigned to. Explore will pull back any group they belonged to in the past also since it pulls from Ticket information and not from the user profile itself

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  • Reshma Patel

    Would love it if this could be exportable. Currently we are queuing the database to get this info. Would be nice if it included group membership as well. 

    1
  • Rob Stack
    Zendesk Documentation Team

    Hi Maik Künnemann, the rollout is happening gradually so you might not see the changes immediately. The rollout will be complete by August 16th, so you'll see the new page before then.

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  • Tom Dupuche
    Zendesk Product Manager

    Hi all, thanks for your feedback, appreciate you spending the time to comment here.

    Some answers to your questions and comments:

    Maik Künnemann due to release timing we have not released the seat information on the "preview" of the new Team members page. Rest assured this will be there on your account when you receive the new Team members page as your default experience.

    Jahn Bronilla Lohith S and Reshma Patel we have received a lot of feedback about the need for an export team members feature. We are working on that as our next up feature. Given the number of team members some accounts have it will take some heavy lifting backend work to bring that to you.

    Jay Nelson we recognise the need to bring all of the admin functions into Admin Center and have plans to bring group management to the new Team members page.

    Regards,

    Tom Dupuche

     

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  • Jahn Bronilla

    HI Tom Dupuche - so is it a "Yes it will be added as a feature" or "No it won't be added this time"? 

    This is really important feature/functionality specially this is something not available in to export from explore and Zendesk wants us to pay additional to have this added in Customer list. 

    1
  • Tom Dupuche
    Zendesk Product Manager

    Hi Jahn Bronilla,

    Export won't be part of the first version of the new Team members page but yes will be a feature in the near future.

    Regards,

    Tom Dupuche

    -1
  • Christopher Wooten

    We need to be able to filter by groups and custom fields. Would really like to be able to have one place to adjust roles and groups on the same page. Going back and forth is a pain.

    1
  • Krista Zaloudek

    We'd really love it if the tags that are placed on our team members would also be visible from this page. This was some functionality from the prior Team Members page that was very helpful!

    1
  • Jahn Bronilla

    Hi Tom Dupuche - when you say near future can we atleast say if its going to be this last quarter or first quarter next year? 

    1
  • Tess French
    Zendesk Product Manager

    Hi there team!
    Jahn Bronilla - We're working on Export currently with plans to release in 2023. Unfortunately, Tom and I can't be more specific on the dates. 

    Christopher Wooten To get features to you sooner, we're doing things in stages. Export then groups are the next features to be released. Our goal is that, eventually, admins will no longer need to jump between Admin Center and Support to manage Team Members. 

    Krista Zaloudek Tags are also on the roadmap, currently aligned with customise columns functionality. These features are further off as Export and Groups have higher priority. 

    Again, thank you all for your feedback; it's very valuable.

     - Tess French

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  • Tess French
    Zendesk Product Manager

    An update for you Krista Zaloudek

    While we don't yet display tags, you can use the search box to view team members by tags by typing in something like:

    tags:wholesale

    Where "wholesale" is the name of the tag you would like to use, this will show all of your team members tagged "wholesale". 

    Christopher Wooten this trick also works for groups and custom fields , see Searching custom user and organization fields.

    group:"Level 2"

    Would show you all the team members in the group "Level 2".

    You can read more advanced ways to use the search bar to view team members, see Searching users. If you are doing this frequently, you can set the search up and then bookmark the page in your browser. This will save your search so you can always get back to it later using that bookmark. You can read about more ways to find team members over here.

    We're working to improve this, and your feedback is a key part of that, so thank you again for taking the time. 

    - Tess French

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