| Announced on | Rollout starts | Rollout ends |
| August 9, 2022 | August 9, 2022 | August 19, 2022 |
It’s now easier to delegate management of macros to users with a specific role. This improvement is for Enterprise plans only.
What’s changing?
Previously, if you granted a role the ability to edit group macros it restricted this activity to macros that were only assigned to a single group. Now, a user can edit a macro as long as they are in at least one of the assigned groups.
Why is Zendesk making this change?
This makes it easier for admins to delegate the responsibility for management of macros to the people who know them best. Admins won’t have to make users an admin of the whole account or create duplicate macros with identical content for different groups.
Limitations
If a macro belongs to many groups, but a user isn’t in all those groups, that user will only see the group names they belong to. Groups they are not in are displayed as an ID number instead of the group name.
When a user creates a new group macro, they can assign it to either a single group or to the whole account. If the new macro needs to be available to more than one group, then an admin needs to add in the extra groups.
4 Comments
Hi Scott Allison
This change seems to make it impossible for certain macros to be excluded. Can you please create a option for admins to continue to have the ability to edit certain macros exclusively by admins with this change?
This update is greatly appreciated! Having multi-group access macros no longer restricted to global macro edit access will make our team's macro management much more efficient
When i first saw this update, is was like "This feature is something i have been waiting for in ages. Thank you Zendesk!". Then i noticed the required plan for this.... :(
I am a bit surprised that this is a Enterprise only, since that feature should belong to almost all plans. The main reason for this, is to secure your Zendesk domain, since group macro only is for admins who also would have access to all triggers, dynamic content and automations. If you want someone to be responsible for adjusting macros, you would actually give that person access to almost everything!
I hope that zendesk in the future would reconsider the required plans for this feature. :)
Thanks! :)
+1 for Henning
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